Refund policy

Return & Refund Policy

Last Updated: April 12, 2026

Our Customer Commitment We are a small, passionate team of artisans, and your satisfaction genuinely matters to us. We will always try to accommodate every customer to the absolute best of our ability. While the published policies below stand as our formal business guidelines, we understand that unique circumstances happen. If a problem arises or damage occurs, we are fully committed to working with you one-on-one to evaluate the situation. Depending on the scope of the issue, we may provide periodic exceptions or alternative workarounds if the required fix or material loss is manageable. Please never hesitate to reach out so we can see what can be done.

At our Michigan-based handmade custom woodmaking studio, every piece is crafted to order using premium-grade raw wood and skilled craftsmanship. Because our products are made-to-order and personalized to your unique specifications, we enforce a strict, limited return and cancellation policy that reflects the custom nature of our work. By placing an order, you agree to the terms outlined below.

Eligibility for Returns or Refunds Returns, repairs, replacements, or refunds are accepted only in the following limited cases, subject to prior written approval by Studio Bellinda:

  1. Shipping damage by the carrier (clear photos of the damaged item and original external packaging required).
  2. Manufacturing defect that materially affects the structural integrity or intended function of the item (natural wood characteristics excluded).
  3. Order error by Studio Bellinda (wrong item shipped or substantial deviation from approved specifications).

Exclusions Natural variations in wood grain, color, knots, texture, and spalted patterns are inherent characteristics of real lumber and do not qualify for return or refund.

The following items are non-returnable: all made-to-order, custom, personalized, or engraved products; used, installed, modified, or oiled items; sale or clearance items; and gift cards.

Return Procedure

  • All requests must be submitted within thirty (30) days of delivery.
  • Shipping damage must be reported within forty-eight (48) hours of receipt.
  • Email returns@studiobellinda.com with your order number and supporting photographs.

Approved returns must be shipped to: Studio Bellinda 6749 Fulton Street East, Suite A-403 Ada, Michigan 49301

Refunds Approved refunds will be issued to the original payment method within 5–10 business days after receipt and inspection of the returned item. Original shipping charges are refundable only in cases of Studio Bellinda’s error or carrier damage.